Training Course :: Windows 7 Enterprise Desktop Support Technician

This course teaches support for end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

You should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop.

This course counts as credit toward the following certification(s):
• Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7